An IVR is a telephony menu system that allows routing of callers to appropriate agents within the team. Multi-Level IVR offers an important feature for those who have multiple departments in their business. It provides callers with the opportunity to self-serve themselves and connect with correct agents or departments, all on their own. There are multiple ways to integrate Multi-Level IVR into your business. It allows for customized welcome greetings, menu options and multiple levels within. A more personalized experience for the customers, when they call on the business number, would be more delightful. It not only adds to brand recognition but also, helps in call distribution.
